What you need to know when booking a trip:

· All trips, regardless of length, must be booked and paid for in advance to secure your trip.

· Many of my trips have a 2-tier price option to make the trips affordable for both big and small groups. Children, babies and OAP's all count as a 'person' onboard, therefore if you have 6 adults and 2 babies then you will fall into the 'up to 12' price category without exception.

· You are only eligible for the 2-tier price option that is based on the size of your group if you book in advance, if you leave it until the day of the trip before making a booking then you will fall into the 'up to 12' price category regardless of the size of your group without exception.

· The departure point is at the end of the floating pontoon along Coast Road, West Mersea, Essex, CO5 8PA. Please be aware that this floating pontoon is used by children for crabbing activities so at first glance it can look like a massive queue waiting to get on the boat. If you continue to walk all the way to the end of the jetty and beyond the children crabbing, push to go through the gates at the Hammerhead, this is the waiting area for the boat trips.

· There is a carpark situated at the top of the floating pontoon, please bring change to put in the parking machine. If the carpark is full you will need to find a side road to park in so please allow plenty of time to get parked up and meet me at the end of the floating pontoon.

· Please allow suitable time to park and arrive promptly at the time of your booking as this is the departure time and your trip cannot be extended on the day due to late arrival.

· Dogs are only permitted onboard if they are kept on a lead and most importantly must be kept on the floor NOT on my seats please. Please respect these requests are in place for health and safety, hygiene and consideration of other passengers travelling onboard Lady Grace later in the day.

· I appreciate when booking a trip onboard the boat, you may wish to spend the day in Mersea and may end up with children and adults playing in the mud and sand. Prior to your trip, please can you ensure all muddy, sandy boots and clothes are washed off before attempting to board my vessel. Lady Grace is a highly prestigious vessel and I am proud to maintain high cleaning standards therefore I ask that you respect my boat and leave the boat in the same condition as you found it.

· I do not offer a running commentary as I feel you get a more personalised trip by being given the opportunity to ask me questions if you wish or to enjoy the trip in silence enjoying the peace and serenity of being on the water without me mumbling on in the background.

· Please ensure you dress accordingly for the weather, i.e. if it’s hot and sunny make sure you wear sun cream, and if it looks uncertain please bring a jacket and warm layers. Sunhats and caps are not advisable on the boat as they often get caught by the wind and will blow off into the water and due to the shallow waters, we are not always able to recover lost items.

· Please note: when booking the boat trip, you are paying for hire of the boat, you are not paying to hire the perfect weather for your trip or guaranteed the perfect sunset. It is an open boat to enjoy whatever nature throws at us, whether that be a glorious sunny day or a breezy drizzly evening – it is all part of the experience of being outdoors so please ensure you dress appropriately and that you are prepared for the experience. No refunds will be given unless the weather is too windy to operate the trip. The weather and sea state decision lies with your qualified skipper.

· Cameras and binoculars are recommended for those who are keen photographers and bird watchers. Lady Grace Boat Trips accepts no liability for any damaged or lost equipment onboard the board. You bring equipment at your own risk.

· If you have any questions about my trips please call me on 07791 859624. Please bear in mind that due to the nature of my business I may not be able to answer your call immediately if I have passengers onboard at the time of your call. However, leave me a voice message and I will return your call at my earliest convenience.

· Please see full terms and conditions for more information regarding your booking.

Terms and Conditions

DEFINITIONS “EBT” means the company Essex Boat Trips. “Customer” means the person, company or organisation booking a trip. “Fee” means the cost of the trip as published on the EBT website or otherwise agreed in writing.

A booking will be provisional until EBT receives the following: A deposit or payment as defined in Section 2 below. b. Customer name and telephone number.
Upon receipt of the above EBT will confirm the booking in writing.
These Terms and Conditions of Booking apply to all bookings confirmed to a Customer by EBT and by entering into a confirmed booking, the Customer agrees to be bound by them (unless otherwise agreed in writing).
A copy of these Terms and Conditions of Booking is available on request.

Payment for the entire cost of the trip is payable in advance to secure the booking.
We can only accept bank transfer or cash as payment, not cheques or credit cards.

More than 4 weeks before the booked date then the Deposit or Payment is returned. A £10 administration fee will be chargeable and deducted from the returned Payment.
Less than 4 weeks before the booked date then the Deposit or Payment is forfeited.
If the Customer requests an early return to harbour, then the full Fee is payable, no refunds will be given.

Should bad weather be forecast for the day of the trip, the Customer has the option of the Deposit or Payment being returned in full or moved to another suitable day.
Due to illness of the skipper, mechanical breakdown or other unforeseen circumstances, the Customer has the option of the Deposit or Payment being returned in full or moved to another suitable date. In this case every attempt would be made by EBT to find another suitable boat or skipper, if suitable with customer.
EBT cannot be held liable for any loss incurred by the Customer in arranging the trip if EBT has to cancel the trip.

The Customer MUST telephone EBT the evening before the trip between 1800 and 2000 to check the weather is suitable for the trip to go ahead and finalise details. Telephone 07791859624.
Failure to telephone will be taken as acceptance by the Customer of any decisions made by EBT for the following day.
Bad weather relates only to the wind conditions as this can sometimes affect safe operation of your trip. Precipitation does not affect the operation of the vessel and is therefore not taken into account when making a decision. EBT’s decision is final with regard to the weather but we try to get out if possible, with due regard to safety and common sense.

Due to changes in insurance company requirements NO alcohol will be allowed on board at any time.
Drug abuse or excessive alcohol consumption will cause an immediate return to port at the full cost of the trip.
Any injury or loss sustained on board must immediately be reported to the Skipper.
Children under 16 years old are only taken aboard the ‘Lady Grace Boat Trips’ by prior agreement by EBT in writing.
EBT’s Vessel, Lady Grace Boat Trips is licensed for a maximum of twelve passengers and two crew.
Any medical conditions that might affect a customer during the trip MUST be reported to the Skipper at the time or booking or before departure.

EBT’s Vessel ‘Lady Grace Boat Trips’ and Skipper are licensed to operate as required under the local authority, Colchester Borough Council.
EBT maintains £10 million Public Liability Insurance.
These Terms and Conditions of Booking and all other express and implied terms of the contract shall be governed and construed in accordance with the laws of England and the parties agree to submit to the jurisdiction of the courts of England and Wales.
Nothing in these Terms and Conditions of Booking shall affect the rights of Consumers.
All clauses and sub-clauses of this Agreement are severable and if any clause or identifiable part thereof is held to be unenforceable by any court of competent jurisdiction then such enforceability shall not affect the enforceability of the remaining provisions or identifiable parts thereof in these Terms and Conditions of Booking.

Revised 1st May 2021.

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